AI Employee Setup Package
Industry
For electrical contractors

Meet Emily.
Your service dispatcher.

A breaker that won’t stop tripping is scary, and the homeowner calls electricians until one answers. Emily picks up every call, triages real hazards from routine work, books the service window, and chases every panel-upgrade estimate.

Learn more
She lives on the channels your customers already use
iMessage WhatsApp SMS / Text Email Whatever you need
Iconic Web
Emily — AI employee
Emily
AI Customer Agent
Online now
EMP-001 · REPLIES IN SECONDS
What Emily does

One hire, six jobs

Answers every call 24/7, nights & weekends

Triages safety hazards from routine jobs

Books service windows on your schedule

Follows up every estimate until it books

Handles inspection & permit scheduling

Logs every job & lead to your CRM

These are just examples. Emily is custom-built around your business. If you can describe the job, she can be trained to do it.
The payroll math

One hire that covers four salaries

To match what Emily does, an electrical shop would staff four separate roles. Here's what that actually costs.

CSR / Receptionist

Answers every service call and lead

$38K/yr
Dispatcher

Books windows, routes electricians

$44K/yr
Estimate Follow-Up

Chases panel upgrades & project quotes

$38K/yr
After-Hours Answering

Covers nights, weekends & holidays

$33K/yr
Annual cost, role by role
CSR / Receptionist$38,000
Dispatcher$44,000
Estimate Follow-Up$38,000
After-Hours Answering$33,000
Emily, all four roles$9,600/yr
Salaries: typical U.S. figures before ~25% payroll taxes & benefits. Emily: $800/mo, iMessage, SMS & Email sending fees included.
$191,000/yr
four salaries, with taxes & benefits (~25%)
→
$9,600/yr
Emily, doing all four jobs at once
=
95% less
and she never takes a day off
Why speed wins

Electrical problems are scary. Be the shop that answers

A tripping breaker or a burning smell sends homeowners down the call list fast. The shop that answers gets the job, and the panel upgrade, and the EV charger, and the referral.

Every call answered 24/7

Emergencies, estimates, and everything between

Hazards triaged immediately

Safety issues get the first truck; routine work books normally

Booked before they call shop #2

Window scheduled, symptoms captured, electrician briefed

Relative odds of qualifying a lead, by response time
21×
Seconds
(Emily)
9×
10 min
3×
30 min
2×
1 hour
1×
Next day
Responding within 5 minutes makes a lead ~21× more likely to qualify than at 30 minutes (Lead Response Management study, InsideSales.com).
After hours

9:12 PM. A breaker won’t stop tripping.

The homeowner is worried. Emily answers before the worry becomes another shop’s customer.

T
Tom V.
Phone lead · breaker tripping
9:12 PM
Our kitchen breaker keeps tripping every hour tonight. Is that dangerous? Can someone come out?9:12 PM
Good instinct to ask, Tom. Quick safety check: any burning smell, warm outlets, or discolored switch plates?9:12 PM · replied in 5 seconds
No smell, outlets seem fine. It just keeps tripping9:14 PM
Okay, that points to an overloaded circuit or a failing breaker rather than an emergency. Keep heavy appliances off that circuit tonight, and I’ll book our first slot tomorrow: 8:00 AM or 10:30 AM?9:14 PM
8am please9:15 PM
Service visit booked, 8:00 AM · tripping breaker

Safety triage done · symptoms logged · electrician briefed

Answered at 9:12 PM

With a real safety triage, not voicemail

Hazard ruled out calmly

Customer reassured, and kept off competitors’ phones

First slot booked

Electrician arrives knowing the symptoms

Job logged to your CRM

Circuit details captured, panel upgrade opportunity flagged

Beyond new leads

She runs the whole front office

Lead capture is the opening act. Emily also supports your existing customers, keeps operations moving, and grows revenue from the clients you already have.

Customer Support

  • “Is this dangerous?” triage at any hour
  • Invoice & warranty questions handled
  • Permit & inspection status updates

Operations & Fulfillment

  • Confirms windows & reschedules automatically
  • Collects payments by text
  • Coordinates inspector visits

Upsells & Repeat Revenue

  • Panel-upgrade & EV-charger campaigns
  • Surge-protection & generator upsells
  • Review & referral requests after every job
The process

Custom Launch in 2 Weeks or Less

From first interview to fully live in two weeks or less, no drawn-out onboarding, no waiting months to see her work.

Day 1

Company Interview

We sit down with your team and map every skill & task Emily needs.

Days 2–9

Buildout

Emily is built, trained on your business & wired into your tools.

Days 10–13

Hands-On Training

Final tuning with your team until every answer sounds right.

Day 14

Emily Goes Live

She starts working your leads & customers. Very simple.

What's included

Everything to hire her, nothing hidden

Initial Setup
  • In-depth interview & task mapping with your team
  • Trained on your services & safety triage script
  • Emergency vs. routine dispatch rules
  • Estimate follow-up for panels, EV chargers & projects
  • Complete Emily build, including her voice, skills & knowledge, trained on your business
  • Calendar & appointment booking configured
  • Salesforce / CRM integration & lead logging
  • Channel setup for iMessage, WhatsApp, SMS, and Email
  • Testing, hands-on training & tuning with your team
  • Launch day support until she's flying solo
Ongoing
  • Emily continuously learns your business as she works
  • Train or update her knowledge anytime, just send a quick text
  • Full monitoring of every action she takes
  • All AI usage included at the volumes below
  • iMessage, SMS & Email sending fees included
  • Hosting & round-the-clock system monitoring
  • 2 hours of support each month for tweaks, updates & new answers
  • Capacity upgrades available anytime
  • Cancel anytime
Built for real volume
~1,000
customer conversations handled per week
250/day
inbound customers at peak periods
Seconds
to first response, every customer, every time
24/7/365
nights, weekends & holidays included

Need more? Double every number above for +$100/mo · Triple them for +$200/mo

The math

Emily vs. a traditional hire

Save ~$215,000 in year one
vs. staffing true 24/7 coverage with 4+ rotating hires (~$236K/yr). Emily includes it.
·
Traditional Hire
Emily
Hours on the job
40 hrs/week
2,080 hrs a year
24/7/365
8,760 hrs a year, 4× the coverage
Manpower
1 person
one conversation at a time
5+ people at once
every customer helped instantly, no hold, no queue
Yearly Cost Per Employee
~$56,000
40 hours a week
~$10K
168 hours a week
True 24/7 coverage
~$236,000/yr
3 shifts a day, but covering all 168 hrs/week takes 4+ rotating staff
Included
nights, weekends & holidays
Cost per hour covered
~$27/hour
while on the clock
~$1/hour
$9.6K/yr ÷ 8,760 hrs around the clock
Sick days & turnover
Inevitable
PTO, rehiring, retraining
Never
she doesn't call in sick
Employee figures based on a $45,000 salary plus ~25% payroll taxes & benefits. Emily year one = $12,000 setup + $800/mo (iMessage, SMS & Email sending fees included); following years exclude setup.
Pricing
$4,000 ×3milestone payments as Emily is built (at signing, mid-build & before launch)
$800/moonce she’s live (cancel anytime)

$12,000 one-time build, split across three milestones. Monthly includes iMessage, SMS & Email sending fees, with no separate delivery bill.

Ready to put Emily to work?

Every missed call is a job your competitor wired.
+1 717-435-2021
kody@iconicwebhq.com
Know someone who could use Emily?
Refer them to us and get $1,000 in free work when they sign up, or 2 months of Emily free for you ($1,600 value).